Products & Services
csWOW
Do you need to manage and track teamwork effectively? csWOW can help organize and manage processes and trouble tickets.
Today's market is more competitive than ever before. Excellent customer service and a high availability of all network components rank among the critical factors for success. csWOW is a powerful work order management/trouble ticketing solution that helps you streamline the entire work order process from request to completion, providing control over the workflow and the total cost of operations.
csWOW is aimed at implementing, managing and controlling distributed business processes between the supply-chain, work groups, and company branches/subsidiaries with heterogeneous IT environments. csWOW increases customer focus towards a service minded organization culture by boosting service effectiveness and efficiency. csWOW handles request management, work order management and purchase order management and enables the establishment of an effective Help Desk with Service Level Agreements.
Key Features
- Full indexed search on-the-fly
- Attachment files with full version control
- Mobile version allowing reading and executing work orders
- Cross-platform and Cross-browser support
- Windows Desktop Notifier
- Broad types of notifications
- Execution according to user workflow processes
- Split of WO‘s for top-down delegation
- Management of precedence/dependencies
- Management validation procedures
- Automatic trigger of pre-defined WO's
- Multi-language support
- Management of group profiles and system queries
- Cross-data and performance analysis
- XML interface for OSS/J integration
Flyer & Presentation
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For more information about this product please download the following document(s)
- csWOW 0.9mb
Case Studies
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Process Management and Organization
Need to organize and manage internal and external processes and trouble tickets
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